Faculty Handbook

STAFF RESOURCE CENTER

 

 

Mission Statement

In keeping with the vision of the college to provide "exemplary, accessible education and training to a diverse and aspiring community," the Staff Resource Center provides development opportunities that support PAC employees in improving productivity, institutional knowledge, service to our students and community, and personal and professional enrichment. The goal of the Staff Resource Center is to ensure PAC employees have the necessary tools and resources to acquire and share knowledge, and to develop skills and competencies needed to promote improved student learning.

 

Technology

Palo Alto College employees utilize technology to improve productivity and more efficiently and effectively serve our students and community.

Technology
Event Date Attendance Evaluation Resources
VOIP
System Training		 8/20/08      
E-Catalog Training 6/24/09 7/14/09 8/18-21/09 6
14 		   
Who’s Next? Training 8/18-21/09 9    
MyTeamwork Training 9/29/09 78 X  
PALS & Computer Use training 9/29/09 38 X  
MS Calendar, Personnel Action Request Forms Training 9/29/09 14 X  
Banner update, travel/Expense Report Processing 9/29/10 16 X  
ACES &
Web Training		 9/29/10 23 X  
Banner Finance-Requisitions & Banner Student-Passport Crosswalk 9/29/10 60 X

Banner Requisition Training Fall 2010

Banner Student Crosswalk Training Fall 2010

Point of Contact Training 9/29/10 41 X POC Training Handout
Microsoft Access Training 3/15/11 8 8/8 reported that they learned something useful related to their job at PAC 8/8 reported that they would recommend the training to other employees  
Microsoft Excel Training 4/1/11 8 7/7 reported that they learned something useful related to their job at PAC 7/7 reported that they would recommend the training to other employees  
Astra Schedule Refresher Training 1/13/12 2    
ACES, New Website and Sharepoint Training for Facilities & Housekeeping 10/26/11 9 5 Evals completed Mean Scores Q1: 5.00 Q2: 5.00  
EXCEL Basics for Faculty and Staff 10/26/11 54

21 Evals Completed (not enough printed)
Mean Scores
Q1: 3.95 Q2: 4.19

  • This is a class for teachers dealing with grades for all job positions.
  • Need to provide speech with mike & larger display.
  • Great! Need formula training!!! (3 comments).
  • It allowed me to ask more questions later.
Not enough evaluations printed.
Showcase of the New Website and Introduction to the New Sharepoint 10/26/11 45 19 Evals Completed Mean Scores Q1: 4.32 Q2: 4.46  
Tips for Formatting Images for Your Power Points and Documents 10/26/11 18 16 Evals Completed Mean Scores Q1: 4.50 Q2: 4.44  

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Customer Service

Palo Alto College employees use customer service strategies to promote student satisfaction and to better serve the external and internal customers throughout the district.

Customer Service
Event Date Attendance Evaluation Resources
Customer Service Training-Introduction 9/29/09 88 X  
Six Cardinal Rules of Customer Service 2/5/10 4/16/10 29
14 		   
The Essential Elements of Internal Customer Service 2/16/10 4/30/10 19
9		    
Student Satisfaction Training-Level 1 9/29/10 53 X  
Student Satisfaction Training-Level 2 9/29/10 90 X
Service Skills Training-online Spring 2010 3    
Covey Customer Service Training I 3/14/11 41 33/35 reported that they learned something useful related to their job at PAC 33/35 reported that they would recommend the training to other employees  
Covey Customer Service Training II 3/15/11 35 24/24 reported that they learned something useful related to their job at PAC 23/24 reported that they would recommend the training to other employees  

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Brown Bag Lunch & Learns

Palo Alto College employees use Brown Bag Lunch & Learns to increase their institutional knowledge, and promote their professional and personal enrichment.

Brown Bag Lunch & Learns
Event Date Attendance Evaluation Resources
Campus Safety Plan 1/21/09 8    
Title V grants and what they will do for PAC 3/18/09 2   Conexion Grant presentation
Horticultural Walk 6/17/09      

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Professional Enhancement

Palo Alto College employees use professional enhancement trainings to promote upward mobility and professional enrichment.

Professional Enhancement
Event Date Attendance Evaluation Resources
Psychological Needs of Returning Vets 2/5/09 12 Evaluation  
Advising Strategies used at Sam Houston State University-Dr. William Fleming, Wes Boyd 4/3/09 16 Evaluation Sam Houston Univ Advising Strategies
Together We Are One: Available Disability Services on Campus 4/15/09 10/21/09
8/20/10		 6
2
0		   Together We Are One-DSS
How to Deal with Difficult People 11/19/09 81 Evaluation Dealing with Difficult People
HR Initiatives
& Efforts		 9/22/10 31    
Effective Presentation Strategies & Special Event Planning 9/29/10 61 Evaluation Effective Presentation Strategies Fall 2010
College 101-Employment to Enrollment 9/29/09   Evaluation  
Leadership Development the Myers Briggs Way 9/29/10 39 Evaluation  
College 101-Employment to Enrollment 9/29/10 31 Evaluation  
Dr. Sandi Osters Student Affairs Assessment Training 10/29/10 49

28/31 reported that they learned something useful related to their job at PAC 28/31 reported that they would recommend the training to other employees
Workshop Evaluation 1 Results

 

Workshop Evaluation 2 Results

"Writing Learning and Program Outcomes"

 

 
Direct Pay Refresher 1/13/11 16 15/16 reported that they learned something useful related to their job at PAC 15/16 reported that they would recommend the training to other employees  
Direct Pay Refresher 2/1/11 9    
Banner Budget Screens Overview 2/25/11 4    
FMLA Training 5/10/11 25    
FMLA Training 5/11/11 29 21/23 reported that they learned something useful related to their job at PAC 22/23 reported that they would recommend the training to other employees  
FMLA Training 5/16/11 24 15/17 reported that they learned something useful related to their job at PAC 14/17 reported that they would recommend the training to other employees  
FMLA Training 5/19/11 28 24/24 reported that they learned something useful related to their job at PAC 24/24 reported that they would recommend the training to other employees  
Stephen Covey – 7 Habits Training 7/14, 7/21, 7/28/11 18, 18, 18 17/17 believed that they learned something in this training session related to my job at Palo Alto that was useful 17/17 would recommend this training to other employees at Palo Alto  
Workgroups Session Leadership Development the Myers Briggs Way 10/26/11 40

38 Evals Completed
2 sessions
Mean Scores Session 1
Q1: 4.00 Q2: 4.24
Mean Scores Session 2
Q1: 4.90 Q2: 4.95

  • Yes. MBTI session-follow up.
  • Outstanding.
  • Yes. I would appreciate follow-up session.
  • Presenter did a great job presenting the material. Was really interesting.
  • It was great!! Learned a lot.
  • Great job! I wish more people would take test.
  • All PAC employees should take this. It’s helpful to know who we work with.
  • Insightful...Helpful. Great job!
Great session! Thanks.
Problem Solving/Critical Thinking in the Workplace 10/26/11 19

18 Evals Completed
Mean Scores
Q1: 4.11 Q2: 4.06

  • A little long, I didn't relate it to how we can pass these skills to our students.
  • Good job! Enjoyable!
  • I need more critical thinking sessions!
  • Suggestion: At least 4 different scenarios to solve.
More interaction, hands-on learning scenarios rather than lecture (active learning).
         

 

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Health & Wellness

Palo Alto College employees use health & wellness strategies to promote personal enrichment, increase productivity, and satisfaction in the workplace environment.

Health & Wellness
Event Date Attendance Evaluation Resources
Health Assessment-Kinesiology 1/7/09      
Environmental Assessment 2/26/09     Enviro Assessment
Personal Finance Training 3/9/09 3/10/09 3/11/09 12
11
10 		Evaluation  
Emotional Stress and Your Health-HeartMath-webinar 5/30/09      
Relaxation Techniques at Workplace: Ten Steps to Relieve Tension and Feel Energized 6/18/09 3   Relaxation Techniques @ Workplace
Hypertension Awareness 6/23/09      
Diabetes Management 6/30/09      
Nutrition Awareness 7/8/09      
Desk Relaxation Movements 7/14/09      
CPR Training 10/26/11 32

21 Evals Completed
Mean Scores
Q1: 4.95 Q2: 4.90

  • Highly recommend!!
  • I think Ramon did an excellent job!
  • Well done!
  • It is an encouragement to take the full course.
  • Great job! Very important.
Good information.
Zumba Dance Party!-cipation 10/26/11 18

21 Evals Completed
Mean Scores
Q1: 4.35 Q2: 4.35

  • Awesome class!! Mini class.
  • Yes. Fun. (2 comments).
  • Awesome class!! Mini class.
Yes. Fun. (2 comments).
Managing Stress 10/26/11 36

20 Evals Completed
Mean Scores
Q1: 4.80 Q2: 4.80

  • Great session, wonderful presenters. Thank you.
  • Awesome.
  • Great job, one of the best classes I took today!
Great attitude.
         

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Regulatory

Palo Alto College employees use regulatory training to increase institutional knowledge and accountability.

Regulatory
Event Date Attendance Evaluation Resources
Emergency Plan 3/9/09
3/11/09
3/19/09 		84
34
32 		   
Emergency Training
5/1/09
6/18/09
7/13/09		 50
Cancelled 		   
Active Shooter Training


5/28/09
6/25/09
7/23/09

10/28/10

 29
3

20
 17/20 reported that they learned something useful related to their job at PAC 19/20 reported that they would recommend the training to other employees  
Emergency Training 3/9/09, 3/11/09, 3/19/09,5/1/09, 6/18/09 84, 34, 32, 50,    
Active Shooter Training 5/28/09, 6/25/09, 7/23/09 29
3		    
Security Awareness Training 6/23/10
7/21/10 		12
2		    
Technology Standards 6/30/10
7/28/10		 13
0		    
FERPA-Informational Session 8/11/09 2    
FERPA- Regulations 9/29/10 86 Evaluation FERPA Regs Fall 2010
2010-2011 Outlook: FoE, SACS Compliance, QEP Baldrige 9/29/10 29 Evaluation 2010-2011 Outlook: FOE, SACS, Baldrige Fall 2010
Baldrige 101 9/29/10 45 Evaluation Intro to Baldrige
Astra Orientation 8/3/10
8/18/10
8/19/10
8/20/10 		12
10
11
3		    
Legal Contracts Training 11/5/10 38 25/30 reported that they learned something useful related to their job at PAC 25/30 reported that they would recommend the training to other employees  
AC New FMLA Policies Resulting from Changes in FMLA Training 11/18 and 11/19/10 27 25/26 reported that they learned something useful related to their job at PAC 23/26 reported that they would recommend the training to other employees  

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